Privacy Policy

Last updated: April 25, 2026

1. Introduction

SweetLease ("we," "us," or "our") operates the website sweetlease.io and provides housing placement services for medical residents and relocating professionals. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, and organization/program affiliation provided during onboarding.
  • Housing Preferences: City, budget, bedroom count, amenity preferences, move-in date, and other housing search criteria.
  • Communication Data: SMS messages, email correspondence, and phone call records related to your housing search and lease coordination.
  • Usage Data: Pages visited, features used, and interactions with our platform collected through analytics tools.
  • Device Information: Browser type, operating system, IP address, and device identifiers.

3. SMS/Text Messaging

When you provide your phone number during onboarding and click Continue, you consent to receive SMS text messages from SweetLease. These messages include:

  • Housing search status updates
  • Property match alerts
  • Lease coordination notifications
  • Move-in reminders
  • Account notifications

Message frequency varies based on your housing search activity. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We do not send marketing or promotional SMS messages. All text messages are transactional and related to your account activity and housing placement process.

Your phone number will not be shared with third parties for marketing purposes. We may share your phone number with property managers solely for the purpose of coordinating your lease and move-in.

4. How We Use Your Information

  • To match you with available rental properties based on your preferences
  • To negotiate rent and coordinate lease signing on your behalf
  • To send account notifications via email and SMS about your housing search
  • To communicate with property managers regarding your application
  • To improve our platform and services
  • To comply with legal obligations

5. Information Sharing

We share your information only in the following circumstances:

  • Property Managers: We share your name, contact information, and application details with property managers to facilitate lease placement.
  • Service Providers: We use third-party services for email delivery (Resend), SMS messaging (Twilio), analytics (PostHog), and payment processing (Stripe).
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may request to access, update, or delete your personal information by contacting us at [email protected]. You may opt out of SMS messages at any time by replying STOP.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

SweetLease
Email: [email protected]
Phone: 803-724-8344
Website: sweetlease.io