Payment Support

What SweetLease Charges

Nothing. SweetLease never charges renters a subscription, sign-up fee or placement fee. Landlords pay us a referral fee when you sign a lease.

Paying a Property

Application fees, security deposits and rent are set by each property and your lease. If you pay a property through SweetLease, the payment is processed securely by Stripe and your receipt shows what it was for.

• Ask the property which payment methods it accepts and whether it charges a card fee
• Check your lease for due dates, grace periods and late fees
• Keep every receipt until your lease ends and your deposit is returned

Payment Issues

Failed Payment

If your payment fails:

• Check that your payment method is valid and has enough funds
• Update your payment method if needed and try again
• Tell the property right away. Late fees, if any, are set by your lease

Disputed Charges

If you see a charge you don't recognize:

• Review your payment history under Payments
• Contact the property about charges it made
• SweetLease does not charge renters. If you see a charge from SweetLease you don't recognize, email [email protected]

Rental Assistance Programs

If you're struggling to pay rent, several assistance programs may be available:

Federal Programs

• Emergency rental assistance: Many cities and counties run their own programs. Ask your local housing authority or call 211
• Section 8 Housing Choice Vouchers: Helps low-income families afford safe housing
• Public Housing: Affordable housing for low-income families, elderly, and people with disabilities

State and Local Programs

Many states and localities offer additional assistance:

• Temporary rental assistance
• Utility assistance programs
• Security deposit assistance
• Homelessness prevention programs

Non-Profit Organizations

These organizations may provide rental assistance:

• The Salvation Army
• Catholic Charities
• United Way (211 helpline)
• Local community action agencies
• Religious organizations and churches

Communicating with Your Landlord

If you're having difficulty paying rent:

• Contact your landlord as soon as possible
• Explain your situation honestly
• Propose a payment plan if needed
• Get any agreements in writing
• Keep documentation of all communications

Many landlords are willing to work with tenants who communicate proactively.

Finding Assistance

To find rental assistance programs in your area:

• Visit HUD.gov for federal programs
• Call 211 to connect with local resources
• Contact your local housing authority
• Search online for "[Your City] rental assistance"
• Reach out to local social services agencies

Need More Help?

Contact our support team about:

• A payment made through SweetLease that didn't go through
• A charge you don't recognize
• General payment questions

Payment plans and late fees are set by your landlord, so contact the property about those.